A link, not an app
Send a request link; the driver or receiver opens it on a phone with no login and uploads the document, which is filed against the load.
Every plan
POD — Proof of Delivery
A proof of delivery (POD) is the signed document confirming that freight arrived and was accepted — when, in what condition and by whom. Many customers will not pay an invoice until it is attached.
Also called: proof of delivery, signed POD, delivery receipt
- Who deals with it
- The driver obtains it, the receiver signs it, and billing needs it before the invoice can go.
- When it shows up
- At delivery — and then again, repeatedly, as someone chases the photo.
- What usually goes wrong
- It exists but never gets filed: the freight was delivered days ago and the document is still in a camera roll.
POD, explained
The bill of lading is the paper at pickup; the POD is the evidence at the other end. Signed by whoever received the freight, it records that the shipment arrived, when, and in what condition, along with any shortage or damage noted at the dock.
Commercially it is a payment gate rather than paperwork. A POD sitting on a driver's phone is not an administrative loose end — it is an invoice that cannot go out. That is why the gap between delivery and a filed POD is one of the most controllable delays in getting paid.
How Lanexa handles it
This lives mainly in Documents, where 249 catalogued capabilities are live. Each item says which plan it is on.
Photos from the conversation
A photo a driver sends in a load's text or WhatsApp thread is filed against that load and waits in a review queue, where someone names it — POD, BOL — in one click.
Texting from Start · WhatsApp add-on
No POD, no invoice — when the customer says so
For a customer who requires it, marking the load delivered does not write the invoice until the POD is on file, and records why it skipped.
Start and up
The paperwork radar
A POD still missing three days after delivery ranks high on the paperwork radar, which orders loads by the money their missing documents are holding up.
Every plan
Questions about POD — Proof of Delivery
What is a proof of delivery (POD)?
A proof of delivery (POD) is the signed document confirming that freight arrived and was accepted — when, in what condition and by whom.
Many customers will not pay an invoice until it is attached.
Why do customers ask for a POD before paying?
Because it proves the freight arrived and was accepted, and in what condition.
Many shippers and brokers will not process a carrier's invoice without the signed POD attached.
Do drivers need an app to send a POD in Lanexa?
No. They open a request link in the phone's browser, or send a photo in the load's text or WhatsApp thread.
There is no app to install.
How does a POD photo get filed in Lanexa?
Photos land in a review queue, and a person names the document in one click, so every POD is filed against the right load.